FAQs

Who is this site for?

Asda suppliers, both new and existing. 

What type of information is available on the site?

We explain some of Asda’s culture, give you the tools to supply us, get paid and manage your account with us effectively, and keep you updated with Asda news.

Why should I use the site?

By using the site, we hope to minimise the time our buyers spend answering routine queries. This should free up time to work more productively with you.

How do I access the Existing Supplier section?

You will need to enter a valid WalMart 6-digit Supplier Number and wait for this to be moderated.

I have a product / service I'd like to offer to Asda... what do I need to do?

Please send an email to the details below outlining what you're offering. This will then be passed on to the relevant buying team who will be in touch if they wish to discuss further.

 

Email: gssukfinance@mailgb.custhelp.com
Contact Number: 0843 299 0019

 

FAO: Supplier Helpdesk

ASDA Stores Ltd
Southbank
Great Wilson Street
Leeds
LS11 5AD

I’m having problems with access to Retail Link, who can I contact?

The Retail Link team can be contacted via the details below:

 

Email: gssukfinance@mailgb.custhelp.com
Contact Number: 0843 299 0019 FAO: Supplier Helpdesk

 

ASDA Stores Ltd
Southbank
Great Wilson Street
Leeds
LS11 5AD

Who do I contact about payment / invoice queries?

You can contact the Global Shared Services – UK team via the details below:

 

Email: gssukfinance@mailgb.custhelp.com
Contact Number: 0843 299 0019 FAO: Supplier Helpdesk

 

ASDA Stores Ltd
Southbank
Great Wilson Street
Leeds
LS11 5AD

How do I change my password?

When logged in, double click on the yellow box in the top right hand corner where your name/number is highlighted. This will take you to an account management page which will allow you to update your details and change your password.

Where can I find information on your delivery standards?

All the information you'll need can be found in the

 

Delivering to Asda

 

section of the Supplier Guide.

What training options are available to both new and existing Asda Suppliers?

To allow you to maximise your business’ potential with ASDA we have various training courses available throughout the year. Have a have a look at

 

What's Available

 

You'll need your 6 digit Walmart number to access this page.