If you have an emergency issue with a product out of hours (times detailed below) and need to make a product withdrawal or recall, we have colleagues on hand to help. Please contact our Emergency Incident Centre (EIC) on 0141 647 2000.
You will need to specify if you need a ‘Food Technical’ or a ‘Non-Food Technical’ on call contact, aligned to your product type, who will be able to support you with the issue.
Out of hours contact times:
After 5pm or before 8am Monday – Friday
24 hours a day, Saturday & Sunday
UK Bank Holidays
0141 647 2000