Emergency Contacts

If you have an emergency issue with a product out of hours (times detailed below) and need to make a product withdrawal or recall, we have colleagues on hand to help. Please contact our Emergency Incident Centre (EIC) on 0141 647 2000.


You will need to specify if you need a ‘Food Technical’ or a ‘Non-Food Technical’ on call contact, aligned to your product type, who will be able to support you with the issue.


Out of hours contact times:

  • After 5pm or before 8am Monday – Friday

  • 24 hours a day, Saturday & Sunday

  • UK Bank Holidays



Contact Number:


0141 647 2000